Terms and Conditions

Last updated: December 21, 2022

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Application means the software program provided by the Company downloaded by You on any electronic device, named Journey

• Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Account means a unique account created for You to access our Service or parts of our Service.

• Country refers to: Turks & Caicos Islands

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Journey technologies, Gracebay.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Application or the Website or both.

• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

• Website refers to Journey, accessible from journeytci.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts. You must be 18 or older to purchase any services on our platform. All persons, both riders and drivers should verify their mobile number and email address before using the Journey App.

If you’ve lost / forgotten an item in a vehicle, it is not guaranteed that you will retrieve this item. All riders must stay very keen and alert about their personal items and belongings when starting and ending their trips. Ensure that you have all personal items and belongings before leaving the vehicle. Journey is not responsible for your lost items and belongings, we will try to assist you as much as possible in locating a lost item or belonging from your Driver but this is not Guaranteed.

Independant Contractors/Operators

Journey acts as an application medium connecting passengers to drivers. All Journey drivers are independent contractors/operators thus providing their own legal documents, insurance and work/material resources and tools. Driver Vehicles should be fully insured and ready for operation by drivers on their on time. All payment is made through our systems. Drivers are not allowed to ask for or accept cash payments unless this is a cash tip. Journey is not responsible for any damage or loss that may occur between both parties, riders and drivers. Journey takes a percentage commission for rides booked on the app. The commission percentage rates are subject to change at any given time.Drivers are recommended to use in- vehicle tools such as phone mounts to better provide their services and carry out trips efficiently. As an independent contractor/driver for Journey, you and your insurance take full responsibility for any accident that involves yourself, and your vehicle or your use of the app . Any incident/ accident that may occur during trips is strictly covered by you and your insurance company to which you and your incsurance company take full responsibility and accountability for these incidents/ accidents. You cannot drive for Journey and will not / is not permitted to use the Journey Application without updated vehicle, personal and health insurance. Drivers are subject to adhere to all of the Independent contractor/ operator laws of the country.

Driver's earned commission is sent out weekly, This may sometime be delayed due to uncontrollable banking issues. Drivers should follow all road safety hazards and ensure that riders get to their destinations safe and secured. Any suspicious, malicious, wrong use of the Journey app or inappropriate, unkind, wrongful behaviour may result in account deactivation

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Cancellation fees vary from 3USD to 30USD depending on the services you had selected

THIS PLATFORM ONLY PROVIDES DIGITAL CONTENT/SERVICES/GOODS

Cancellation fee Policy

Please be aware of all the cancellation fees and the respective cancellation time limit of ONE Minute. There’s a one(1) minute no cancellation fee time limit which means you’re eligible to cancel a ride free of charge once you’ve done so within that one(1) minute time frame. If not, you will be charged a cancellation fee which ranges from $3 USD - $30 USD

Wait Time fee

Please be aware of the ride pickup wait time of exactly 3 minutes. When your driver arrives at your pickup location, you are allowed a wait time of three(3) minutes, when your driver has been waiting for more than the three(3) minutes, you will be charged a wait time fee. This wait time fee is $2 USD per every extra minute for Standard, Standard X, Standard XL, Ultra and Ultra XL vehicle types, a wait time fee of $3 USD per every extra minute for Luxury and Luxury XL vehicle types, a wait time fee of $3 USD per every extra minute for Electric vehicle types .

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Discover and American Express cards. IN - APP WALLET PAYMENTS ARE NOT ALLOWED, YOU RISK BEING OVER/DOUBLE CHARGED IF YOU PROCEED TO ADD IN - APP WALLET FUNDS.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order. A dollar charge is transacted from your debit/credit card whenever you add a debit/credit card for needed verification.

When requesting a ride, Your card is charged an authorization hold for the amount of your trip’s initial upfront fair price. This temporary hold is immediately discarded if you cancel your trip within our cancellation time policy. This upfront initial fair price that you see is your scheduled no issue route fair. This is just an estimated initial fair price, this may or may not be the final fair you will be charged. Changes in fair price may occur during a trip for many outside reasons such as traffic, wait time and navigational errors. These uncontrolled circumstances may cause an increase to your trip price. You’re billed the complete calculated fair price at the end of every trip. This completed calculated fair price may be sometimes higher than the initial fair price. What you are charged will be written on your completed payment bill/invoice.

Charges and payments will be enabled by Journey using the preferred payment method designated in your Account, after which you will receive a receipt. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Journey may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by Journey. As between you and Journey, Journey reserves the right to establish or adjust Charges for any or all services or goods obtained through the use of the Services at any time. Journey will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Third-Party Provider’s behalf. Once a rider requests a ride and a charge is applied there’s a strict no refund policy as all we provide is digital services/goods. Riders that go against any ride rules such as passenger limits, Passengers cleaning fees, Wait times and other services, or perform any other suspicious or malicious use of the app, there’s no refunds and You run the risk of your account being deactivated.

Cleaning fee Policy

In order to assist driver-partners who are unable to continue driving and must either clean up the mess themselves or hire professional cleaners, cleaning costs are levied against riders. The cleaning charge that is being provided to you is based on national averages for expert cleaning services and is determined by the kind and size of the mess. You and your rider are both made aware of the cleaning fee's cost when one is offered. A brief guide to cleaning cost amounts is provided below:

$20 - Tiny liquid spills inside the car, such as coffee crumbs, food grease, other drinks (not water), or sand or grit on the floor mats.

$40 - Significant mess that necessitates an outside car wash, typically including bodily fluids like vomit, paint, or large sticky or staining liquid messes (except water).

$80 - Significant liquid messes inside the vehicle, such as coffee, greasy meals, drinks (other than water), gum, and other sticky things that need for steam cleaning and specialised solutions.

$150 - Serious liquid spills and foul odours within the car, including body fluids that need to be cleaned up with detailers or steam cleaners and given a lot of time to air out or dry.

By responding to the crucial questions in the form below, you can submit your cleaning charge claim. To better understand your claim, please respond to these in the most exact and sincere manner possible. The following information is required to evaluate a cleaning charge claim: * Three distinct, clear images of the problem; * A receipt for the professional cleaning service for larger messes that call for professional cleaning; * The claim must be filed in 3 days.

Please be aware that commonplace objects like trash, sand, and other debris should be anticipated as part of service delivery and will not be charged a cleaning fee. Also keep in mind that the full cleaning charge might not be reimbursed if claims are submitted without a receipt for the professional cleaning fee.

It is essential to understand that the cleaning charge paid will be evaluated based on all information provided and will determine the most appropriate fee in accordance with our policy; this fee may be greater or lower than the cost of the professional cleaning you have received. Please provide the location of the mess and its nature in the fields below (check all that apply). We appreciate you taking the time to provide an accurate and sincere account of this happened. These types of reports help us deliver assistance effectively.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country,British Overseas Territory/Turks and Caicos islands, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: support@journeytci.com